Questions about fit, shipping or returns? Start here. Still stuck? Message us on the Contact page.
How long will my order take?
Every PRAEON piece is printed to order just for you. Production usually takes 2–5 business days, then standard US shipping takes 3–8 business days. You'll get a tracking link by email as soon as your order ships.
What are the Christmas order deadlines?
For delivery by Christmas in the US, order by December 11 with standard shipping or December 16 with express shipping.
How much is shipping?
Shipping is calculated at checkout based on what's in your cart.
How do I pick my size?
Check the fit notes on each product page. The hoodie and sweats run slightly small, so size up if you're between sizes or want a relaxed fit. Not sure? Message us before you order and we'll help.
Can I return or exchange my order?
Because each piece is made to order, we can't accept returns or exchanges for the wrong size or a change of mind. That's why we're happy to help with sizing before you buy.
What if my order arrives damaged or misprinted?
Send us your order number and a photo within 30 days of delivery and we'll send a free replacement or give you a full refund. No need to send anything back.
Can I change or cancel my order?
Message us as soon as possible. Once your order goes into production we can't make changes.